Ai Travel Group - Service Policy

Welcome to Ai Travel Group! We are a dedicated travel booking agency committed to providing exceptional service to our valued customers. This service policy outlines our commitment to delivering reliable, efficient, and customer-focused travel booking services. Please read this policy carefully to understand the terms and conditions of our services.

1. Travel Booking Process:

Our website serves as an informative platform where you can explore travel options, gather information, and make inquiries about your desired travel arrangements. However, please note that we do not offer direct booking services on our website itself. To make a booking, we kindly request that you contact us directly through our provided contact information.

2. Personalized Assistance:

When you contact us for booking, our experienced travel consultants will provide personalized assistance to help you plan and book your travel arrangements. We will work closely with you to understand your preferences, budget, and requirements to offer the most suitable options available.

3. Accurate Information and Transparency:

We strive to provide accurate and up-to-date information regarding travel services, including flights, accommodations, car rentals, and other travel-related offerings. However, please note that prices, availability, and other details may change based on supplier policies and market conditions. We will provide you with the most accurate information available at the time of your inquiry.

4. Booking Confirmation and Payments:

Once you have finalized your travel arrangements with our travel consultants, you will receive a booking confirmation via email or other preferred communication channels. This confirmation will include all relevant details, such as the itinerary, pricing, payment instructions, and any other pertinent information related to your booking.

5. Cancellations, Modifications, and Refunds:

The cancellation, modification, and refund policies for your bookings will vary depending on the specific travel service and supplier. Our travel consultants will inform you about these policies during the booking process. We will assist you in making any necessary changes to your travel arrangements and guide you through the cancellation and refund processes, subject to the applicable supplier terms and conditions.

6. Customer Support:

We are committed to providing excellent customer support throughout your travel journey. Our dedicated customer support team is available to assist you with any inquiries, concerns, or issues you may encounter before, during, or after your trip. You can reach out to us through our provided contact information, and we will strive to respond to your queries promptly.

7. Privacy and Data Protection:

Protecting your privacy and personal information is of utmost importance to us. We adhere to industry-standard security measures and comply with applicable data protection laws to safeguard your information. Please review our Privacy Policy for detailed information on how we collect, use, store, and protect your data.

8. Feedback and Complaints:

We value your feedback and are always eager to improve our services. If you have any suggestions, concerns, or complaints regarding our services, please reach out to our customer support team. Your feedback will help us enhance our service quality and ensure that we continue to meet and exceed your expectations.

By contacting Ai Travel Group for booking inquiries, you acknowledge and agree to abide by the terms and conditions outlined in this service policy. We reserve the right to update or modify this policy from time to time, and any changes will be posted on our website.

Thank you for choosing Ai Travel Group. We look forward to assisting you in planning your next memorable journey!